Return Policy
We understand that, despite our best efforts to satisfy your order perfectly, there may be a reason to cancel or modify your order, or even return a purchased item. Our returns policy explains your rights and obligations in these situations, as well as other important information.
Order Modification or Cancellation
If you need to cancel an order, or to modify it in any way, please do so as soon as possible. You only need to:
● Contact us as soon as possible via WhatsApp (09039297337) with your order details, indicating you want to cancel your order.
● Although not recommended, you may also contact us through phone (09039297337) and Simply provide your order number and we’ll do our best to help.
Note that cancellation after an order has shipped is not possible. Any order or portion of an order canceled after it has been shipped is considered a return, and our return policy will apply.
Returns and Exchanges
Your satisfaction means a great deal to us. If you have purchased an item but the product wasn’t as described or you are unhappy with the product, we are happy to return or exchange it within 7 days of your receipt. However, there are a few important things to know about our return and exchange policy:
● Consumable items for hygiene reasons, cannot be returned.
● Requests for refunds or returns must be made within 7 days from date of receipt of items.
● We do not refund shipping costs.
● Any special order or custom-made products are not refundable or returnable.
● All items must be unused, in new condition with original packaging.
● We reserve the ultimate right to turn down a return request after considering the circumstances.
How to Request a Return or Refund
● Contact us by sending a WhatsApp message to 09039297337 or by calling same number indicating you wish to make a return and supplying your order details.
● We’ll access your return request and advise the best possible means you can return the item(s).
● You are responsible for packaging and shipping the item back to us.
● We will issue you a refund in form of store credit within 48 hours of receiving the item in good condition.
● The amount to be refunded will be the cost of the product, less any addition cost we may incur to pick up your returned item(s).
● Note that if you are exchanging an item, it will be billed as separate transaction.
Note that you can also return an item in person by visiting our store at 66 Tenant Road, Aba, Abia State , Nigeria.